MyCFAVisit Survey is a customer satisfaction and experience survey conducted by the popular fast food chain Chick-fil-A. The survey aims to gather feedback from customers about their recent visit to a Chick-fil-A outlet.
The survey focuses on key aspects of the customer experience including food quality, restaurant ambience, service by staff, cleanliness, wait times and overall satisfaction. Customers are asked to rate various touchpoints of their visit on a scale of 1 to 10. There are also open-ended questions asking for suggestions and feedback.
The survey is available in online and kiosk versions. Customers can participate by visiting the survey website mycfavisit.com and entering the 22-digit survey code printed on their purchase receipt. The code is valid for 7 days from the visit.
Rewards of MyCFAVisit Survey
The key motivation for customers to participate in the MyCFAVisit survey is the reward offered by Chick-fil-A. After completing the survey, customers get a validation code which can be redeemed for a free food item on their next visit.
The reward is typically a free breakfast/lunch/dinner entrée like an 8-count chicken nuggets box or a chicken sandwich. For larger purchases, some outlets offer a free drink or side item as well. This provides an incentive for customers to share their honest feedback.
The reward code can be redeemed within 30 days of completing the survey. To redeem, customers have to inform the cashier before placing their order. The free item makes for a nice treat for returning patrons.
Purpose of MyCFAVisit Survey
For Chick-fil-A, the key purpose of conducting the MyCFAVisit survey is to gather customer insights that can help improve services and enhance overall customer satisfaction.
As one of the leading fast food chains, Chick-fil-A depends heavily on repeat customers for its success. The survey provides a platform for customers to share their true experiences, both positive and negative.
The actionable feedback from the survey helps Chick-fil-A identify areas that need improvement. Whether it is slower service at a particular location or inconsistent food quality, the survey brings these issues to light. The insights are used to tweak operations, fine-tune processes and train employees on delivering better customer service.
In the long run, enhancing customer satisfaction leads to higher loyalty, increased visits and positive word-of-mouth for the brand. The survey is an important touchpoint for understanding evolving customer expectations.
Prerequisites to participate in the MyCFAvisit or MyChickfilAVisit Survey
To take the MyCFAVisit survey, customers need to fulfill a few prerequisites:
- Must have made a purchase at a Chick-fil-A store recently
- Should have the original or printed purchase receipt from the visit
- Receipt must contain the 22-digit survey code
- Visit must be within last 7 days
Meeting these criteria ensures that the feedback is based on a recent, first-hand customer experience. Without an actual purchase, the customer will not have the valid survey code required to begin the survey. Chick-fil-A wants candid opinions of in-store experiences rather than second-hand accounts.
The 7-day window allows enough time for the visit experience to be fresh in the customer’s memory, leading to more accurate ratings and feedback.
MyCFAVisit or mychickfilavisit Participation Steps
Taking the MyCFAVisit survey is simple and quick, taking just 5-10 minutes:
- Visit www.mycfavisit.com and select Start Survey
- Choose language – English or Spanish
- Enter the 22-digit survey code from receipt
- Rate your satisfaction on a scale of 1-10 for different aspects like food, service, cleanliness, accuracy, speed etc.
- Answer open-ended feedback questions about your visit experience, suggestions for improvement etc.
- Provide basic personal details like name, email, contact number
- Submit the survey and note down the validation code displayed
- Redeem the validation code on next visit to get a free menu item
Customers are recommended to take the survey via desktop or laptop for better experience. The survey can also be taken on mobile but may be harder to complete on a small screen.
Rules for Chick-fil-A customer services:
Chick-fil-A is renowned for its exceptional customer service, thanks to the following service rules and philosophies:
- Greet customers warmly with a smile and make eye contact
- Be polite and patient when taking orders
- Thank customers for choosing Chick-fil-A
- Accurately explain menu options if asked
- Apologize for any delays and keep customers informed
- Check food accuracy before serving
- Keep dining area, restrooms, kitchen clean and hygienic
- Be honest if food item is unavailable
- Listen attentively to customer feedback
- Go extra mile to fulfill special requests
- Maintain cheerful and energetic attitude throughout shift
- Follow up with guests to ensure satisfaction after meal
These service rules ensure customers have a pleasant dining experience and develop loyalty for the brand.
MyCFAVisit is an initiative by Chick-fil-A to connect with customers and understand their experiences better. Some key facts about the survey program:
CFA Canada: The survey was initially limited to the US but recently expanded to Canada in 2020 as Chick-fil-A opened its first stores in Toronto. Canadian customers can also participate using receipts from Chick-fil-A Canada outlets.
Menu: The free food reward gives customers a chance to try out new menu items or old favorites. Chick-fil-A’s menu is known for chicken sandwiches, nuggets, waffle fries, milkshakes along with healthy sides and breakfast options.
Delivery: With Chick-fil-A expanding delivery services, the survey helps improve order accuracy and delivery experience. Customers can share feedback on factors like food temperature, packaging etc.
|Language||English and Spanish|
Here are some key facts about the popular fast food chain:
History: Chick-fil-A was founded by Truett Cathy in 1946 when he opened the Dwarf Grill in Georgia. The first Chick-fil-A opened in 1967 in Atlanta. The chain steadily expanded across the US with over 2,600 stores today.
Locations: Chick-fil-A outlets are located across 47 US states and Canada. The company still follows founder Truett Cathy’s approach of personal customer service in each local store.
Philanthropy: Chick-fil-A is known for its philanthropic work through programs like scholarship initiatives, camps for kids, foster care donations etc. The company donates millions each year to various social causes and non-profits.
Social Media: The brand has an active presence on social media like Facebook, Twitter and Instagram for promotions, customer service and showcasing its community work. Chick-fil-A has over 2 million Twitter followers.
Customers Reviews Of Chick-fil-A
Here are some common themes seen in customer reviews about their Chick-fil-A experiences:
- High-quality food with fresh, premium ingredients
- Consistent, delicious flavor across different outlets
- Warm, energetic employees who provide top-notch service
- Clean and comfortable restaurant environment
- Efficient operational flow with short wait times
- Family-friendly options perfect for kids
- Hospitable staff who go above and beyond
- Free rewards programs like MyCFAVisit survey
- Quick resolution of any issues or complaints
Overall, Chick-fil-A scores very high on customer satisfaction metrics thanks to its people, food and service-oriented philosophy.
What do you need to know about Chick-Fil-A Staff?
Chick-fil-A’s legendary service stems from its training, hiring practices and company culture:
Training and Hiring: Staff go through extensive training on food prep, customer service skills and Chick-fil-A history/values. The company looks to hire friendly individuals who’ll fit the culture.
Duties and Responsibilities: Staff are responsible for full restaurant operations – from taking orders, preparing food, addressing issues promptly to maintaining cleanliness.
Customer Service: Going above and beyond expectations to deliver exceptional service is ingrained in the Chick-fil-A work ethic. Staff are empowered to resolve issues to ensure 100% guest satisfaction.
Teamwork: Cohesive teamwork enables smooth restaurant functioning and helps staff deliver coordinated, high-quality service. Chick-fil-A fosters team spirit and peer support.
Benefits and Perks: Competitive pay, scholarships, leadership growth prospects and opportunities to give back to local communities make Chick-fil-A an attractive employer.
Frequently Asked Questions
Here are some common queries regarding the MyCFAVisit survey:
What is the MyCFAVisit survey?
The MyCFAVisit Survey is a customer satisfaction survey by Chick-fil-A restaurants. It is conducted online at mycfavisit.com and aims to gather feedback from customers about their dining experience.
Why should I take the MyCFAVisit survey?
By taking the survey after your visit to Chick-fil-A, you get a chance to win free food like a free entrée or chicken sandwich as a reward. It provides incentive to customers to share their honest opinions.
How can I take the MyCFAVisit survey?
To take the survey, you need to have made a purchase at Chick-fil-A within the last 7 days. Visit mycfavisit.com and enter the 22-digit survey code printed on your receipt to begin the survey.
What kind of questions are asked in the survey?
The survey asks you to rate various aspects like food quality, restaurant cleanliness, service friendliness, speed of service etc. There are also some open-ended questions seeking suggestions and feedback.
How long does the survey take?
The MyCFAVisit survey takes around 5-10 minutes to complete. It involves quick rating questions and submitting basic contact details.
When do I get the reward?
After finishing the survey, you get a validation code on your receipt which can be redeemed within 30 days during your next visit to get a free menu item.
Can I take the survey more than once?
Yes, you can take the MyCFAVisit Survey after every visit to Chick-fil-A and collect rewards each time. Each receipt has a unique one-time-use survey code.
Who do I contact for any survey-related queries?
You can contact the MyCFAVisit Survey support at [email protected] or call 1-800-432-3188 regarding any questions or issues with the survey.
Chick fil A Survey Contact Details:
If customers need any assistance regarding the MyCFAVisit survey or want to contact Chick-fil-A for other feedback, following are some contact details:
Email: [email protected]
Chick-fil-A, Inc. 5200 Buffington Road Atlanta, GA 30349-2998
The Chick-fil-A website also has an online contact form, live chat and store locator to reach your nearest outlet.
MyCFAVisit Survey – Wrapping Up!
The MyCFAVisit survey offers customers a chance to share their true feedback and get rewarded with free food. For Chick-fil-A, it provides insights to keep enhancing service quality and customer satisfaction.
The survey process is quick and simple. By participating, customers help the restaurant identify strengths to continue and weaknesses to improve. Overall, the MyCFAVisit initiative results in a mutually beneficial engagement between the brand and its loyal patrons.